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Hosting servers do go down occasionally; our servers average less than 1% downtime per month. Other problems can occur and I aim to address any problems as quickly as possible. Information is critical to determining the source of the problem. In order to help me diagnose the problem, please run through the following and be prepared to answer the questions below when you call.
Can you send or receive email or neither? …intermittently?
Solutions If you are using a wireless router and you can receive emails, but not send try changing the port: to port 26 from 25. Go tool your email account in Outlook, To >Tools, >email accounts, to >more settings and change the setting under the >Advanced Tab. If you can not see own website, control panel or send/receive email – your IP address may have been inadvertently blocked. Before calling me please visit - http://www.whatismyip.com go to this website and it will tell you what you ip address is, then call me with this information.
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Internet
access and email are essential in today’s business environment
and your client satisfaction is important to me. There are many possible
problems when you can not get online or receive your email. Most likely
you have experienced downtime, or had to reboot your computer, server,
and or router to get things working again. In most cases this will solve
the problem.
